Professional trajectory.
20+ years delivering digital products, leading support at scale and analyzing business processes across telecom, tech and custom web development.
- 012011 — Present
Web Developer & Business Analyst
i-rent.net
Remote · Argentina
Design and development of custom web applications while acting in parallel as Business Analyst to align business goals with technical delivery.
- Coordinated cross-functional teams to ensure high-quality delivery.
- End-to-end technical support, hosting management and evolutive maintenance.
- Translated client requirements into scalable web solutions.
- 022021
Business Analyst & Project Manager
Freelance client — Meal Prep Management Software
Freelance engagement
Led the development of a comprehensive management system for a business serving meals to individuals, families and corporations.
- In-depth business analysis to define software requirements.
- Full project lifecycle: planning, execution and delivery.
- Automated operational processes now central to the client's business.
- 032008 — 2011
First-Level Support & Monitoring Coordinator
EDS Argentina (HP Company)
Córdoba, Argentina
Coordinated support operations for 5,000 servers, managing crisis procedures and escalations across global teams.
- Authored operational manuals that improved support efficiency.
- Collaborated with international teams to resolve incidents quickly.
- 24/7 coordination in mission-critical environments.
- 042005 — 2008
Billing Specialist & Business Analyst
Claro
Córdoba, Argentina
Business analysis over billing processes and implementation of improvements to optimize operations.
- Built a new Roaming management software, improving accuracy and efficiency.
- Trained new hires and enabled knowledge transfer.
- Drove process innovation together with operations teams.
- 052002 — 2005
Additional experience
Vates S.A. · PLUS Tecnonegocios · Casa de Gobierno de Córdoba
Early roles as Business Analyst, Webmaster and Assistant Manager: the technical, operational and management foundations behind my current practice.
